Overview
Our refund and returns policy offers a full refund only if item is damaged during shipping AND within 14 days from receiving it. If it is for other reasons that you request a refund, or 14 days have passed since your item has been delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our payment processor will submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via Stripe.com at Customer refund processing time.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where NO refunds are granted:
- Items with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our/courier error.
- Any item that is returned more than 14 days after delivery is completed
Return
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale & Promotional Items
Only regular priced items may be refunded. Sale and bundle promotional items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to our store’s address.
Shipping returns
To return your product, you should mail your product to our store’s address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.